FAQ
Find quick answers to the most common questions about our collections, orders, and delivery.
If you need personal assistance, our team will be delighted to help.
Which payment methods do you accept?
We currently accept all major debit and credit cards as well as Apple Pay for a smooth and safe checkout experience.
How do I apply a discount code?
At checkout, enter your code in the “Discount” field and click Apply.
The reduction will appear automatically before you complete your payment.
Where do you ship, and how long does it take?
Mirelline ships worldwide.
Standard delivery usually takes 7–14 business days after production (3–7 business days).
Delivery times may vary depending on your region. Check out our shipping page for more information.
Are customs duties or import taxes included?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How can I track my order?
Once your order has been dispatched, you’ll receive an email containing a tracking link to follow your parcel in real time.
What should I do if my package is delayed?
If your parcel takes longer than expected, please contact us at orders@mirelline.com
What if my item arrives damaged?
In the rare event that your order arrives damaged, contact us within 12 hours of delivery at returns@mirelline.com
What is your return and exchange policy?
You may return or exchange an item within 14 days of delivery, provided it is unworn, unwashed, and in its original condition with all tags attached.
Visit our Returns Page
Who covers return shipping costs?
Return shipping costs are the customer’s responsibility unless the item received is incorrect or defective.
How do I find my size?
Every product page includes a Size Guide with detailed measurements in both cm and inches.
If you’re unsure, feel free to reach out to us at care@mirelline.com— we’ll help you find your perfect fit.
